Arawak Walton is now the largest independent black and minority ethnic (BME) Housing Association in the North West. We work mainly in the inner cities of Manchester, Trafford and Stockport. Our head office is in Ardwick, Manchester. With its roots in the African Caribbean Community, the association champions the provision of quality affordable homes and services in sustainable multi-cultural neighbourhoods. With over 1000 homes in ownership and management, our asset base is £51 million and turnover is in the region of £4.5 million. We are currently seeking a:
Customer Services Manager
14 Month Fixed Term Maternity Cover Contract
Full time – 35 hours per week
Monday to Friday – 9:00 – 17:00
Salary scale: £30,385 – £35,247
We are looking for an enthusiastic and highly organised individual to oversee all aspects of the smooth running of our Customer Advice Department. With responsibility for line management of 3 staff members, the successful candidate will ensure the delivery of a high quality repairs service for tenants and oversee the management of our internal applicant waiting list.
The successful candidate will work closely with the Operations Director and have overall responsibility to deliver on several KPI’s, reporting to the Senior Management Team on a regular basis. There is a large emphasis on the day to day running of the department with daily hands on customer contact.
This is a great opportunity for a professional, confident, well organised individual to join an organisation that prides itself on providing excellent customer service, in addition to offering a friendly working environment, generous holiday entitlements and fantastic office facilities, based in the heart of Manchester.
For an informal discussion, please contact Jo Moon on 0161 272 6094.
Note: CV’s will not be accepted.
Closing date for all returned applications is 5pm on Friday 20th February 2015.
Proposed interview date: Friday 6th March 2015,