Vacancy at Arawak Walton – Customer Services Manager

Arawak Walton is now the largest independent black and minority ethnic (BME) Housing Association in the North West. We work mainly in the inner cities of Manchester, Trafford and Stockport. Our head office is in Ardwick, Manchester. With its roots in the African Caribbean Community, the association champions the provision of quality affordable homes and services in sustainable multi-cultural neighbourhoods. With over 1000 homes in ownership and management, our asset base is £51 million and turnover is in the region of £4.5 million. We are currently seeking a:

Customer Services Manager

14 Month Fixed Term Maternity Cover Contract

Full time – 35 hours per week

Monday to Friday – 9:00 – 17:00

Salary scale:  £30,385 – £35,247

We are looking for an enthusiastic and highly organised individual to oversee all aspects of the smooth running of our Customer Advice Department.  With responsibility for line management of 3 staff members, the successful candidate will ensure the delivery of a high quality repairs service for tenants and oversee the management of our internal applicant waiting list.

The successful candidate will work closely with the Operations Director and have overall responsibility to deliver on several KPI’s, reporting to the Senior Management Team on a regular basis.  There is a large emphasis on the day to day running of the department with daily hands on customer contact.

This is a great opportunity for a professional, confident, well organised individual to join an organisation that prides itself on providing excellent customer service, in addition to offering a friendly working environment, generous holiday entitlements and fantastic office facilities, based in the heart of Manchester.

For an informal discussion, please contact Jo Moon on 0161 272 6094.

To obtain an application pack for this position, email, telephone our office on 0161-272-6094 or download from our website

Note: CV’s will not be accepted.

Closing date for all returned applications is 5pm on Friday 20th February 2015.

Proposed interview date: Friday 6th March 2015,

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Housing Rights – Migrants Rights

Migrants living or looking for a home in the private rented sector will be able to get advice on their housing rights from an expanded website. The website – – is run by the Chartered Institute of Housing (CIH) and BMENational, the body that represents BME housing associations.



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Vacancies at Westway Housing Association – Housing Support Worker’s

There are two vacancies at Westway Housing Association for Housing Support Worker’s at Westway Hostel.

Please read the following documents for more information.

Advert for Hostel Support Worker January 2015

Application form (Updated Version)

Hostel Support Worker – Recruitment Pack – 2014

Letter re Housing Support Worker

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Introduce Black History to the Primary Curriculum

To make Black History part of the school curriculum for Primary education, It helps to enrich the development of the spiritual, moral, social and cultural needs of all ethnic groups.

100,000 Signatures are needed by 10th February 2015 for this to happen. For more information and to sign the petition, please visit the HM Government website.


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Should private landlords be ‘amateur border guards’?

New measures requiring private landlords to check the immigration status of prospective tenants started to come into force on 1 December. CIH policy adviser John Perry explains why we are working with a range of other organisations to assess the impact.

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